TERMS AND CONDITIONS
Cancellation for Shared tours – HVTours offers you a full refund upon giving us at least 7 days’ notice prior to the Tour Date
No refund will be given to you for less than 5 working days’ notice prior to your Tour Date.
Cancellation of last minute bookings – No refund is offered.
Cancellation for Private Wine Tours – HVTours offers you a full refund if you give at least 30 days’ notice prior to the Tour Date.
A 50% refund if you cancel between 14 and 30 days prior to the Tour Date
No refund will be offered if you give us less than 10 working days’ notice prior to your Tour Date.
Bookings must be secured with a deposit of 15% paid at the time of booking. The Deposit is non-refundable unless HVTours cancels your tour.
When you book with us, the person who makes the booking will be liable for the non-payment of any fees or payment of all damage caused to our vehicles and property or any hire vehicles and equipment by any member of their party. Damage includes vomiting on the bus with a $300 cleaning fee charge. We reserve the right to report bad debts to independent credit data agencies
HVTours will take reasonable care accommodating passengers traveling with a disability, injury, food allergies and other conditions and situations that may impact or interfere with the activity. We encourage customers to contact us directly (in writing or via telephone) at least a week preferable more than a week before the tour date with any special requests.
We expect all passengers to have consideration for other passengers and people. If in our reasonable opinion or in the reasonable opinion of any other person in an authority position, you or any member of your party behaves in such a way as to cause or be likely to cause danger, harm or distress to any third party or damage to property, we are entitled, without notice to terminate the tour and insist your removal from the tour. HVTours has no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not refund or pay any expenses or costs incurred as a result of the termination.
HVTours ensures all staff and sub-contract providers are licensed and hold NSW Drivers Authority issued by the NSW Department of Transport.
All drivers drive in a safe manner and do not place passengers at risk of harm.
We may provide the Services to you using our employees, contractors and or third-party providers
While we attempt to accommodate requests for particular vehicles wherever possible, our buses are allocated based on operational need and we cannot guarantee that a particular vehicle will be used for your group
Lost Property inquiries and collections can be made during office hours on 0456 737 888 or firstname.lastname@example.org All lost property is held for a period of three months (except for perishables) and then either disposed or send to local charities.
Every effort is made to return lost property to its rightful owner however Hunter Valley Tours do not accept responsibility for the return of lost property.
HVTours will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or – the act(s) and/or omission(s) of a third party not connected with the provision of your tour and which were unforeseeable or unavoidable or any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control. If we have to cancel a tour due to adverse weather, we will endeavour to provide you an alternative booking
Publicity and image use rights—all photos taken by the company during a tour or hire are and will remain the property of HVTours. Photographs may be used for advertising, social media or other publicity and medias.